Delivery & Returns
All orders, including International, are sent via Royal Mail track and signed service. We do not take responsibility for orders left outside the address.
During peak times (public holidays, promotions, Christmas etc) orders may take slightly longer to reach you than the time frames listed below.
We aim to dispatch all orders on the same day if your order is placed before 4pm Mon-Fri. Orders placed on a weekend will be dispatched on Monday.
FREE STANDARD SHIPPING- (3-5 working days)
NEXT DAY DELIVERY- Order before 1pm Mon-Thurs- £6
Standard Shipping £6- Royal Mail (5-7 working days)
Free shipping on orders over £60
Please note, duties are not included in the checkout total. These are determined by the customs agency in the duty country. You will be notified by email, phone or mail of any import duty charges due, once payed the shipment can continue to its destination. Unfortunately this is not in our control and therefore we are not responsible for any additional fees.
Any items labeled Pre Order/Made To Order have a shipping time of around 2-3 weeks. If you order an in stock item alongside a pre order item, we will ship all items together once the pre order item is available.
Earrings are not refundable for hygiene reasons.
**Orders for custom or engraved pieces cannot be cancelled, returned or exchanged.**
Additional non-returnable items:
Sale items (ALL SALES ARE FINAL- No Returns No Exchanges
If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.